Frequently Asked Questions (FAQs)
Need More Information? We're Here to Help!
If you have any questions that aren't answered here, please reach out to us—we’re happy to assist you!
📞 Call us at: (646) 719-0345
📩 Email us at: Office@mentalserenitypsych.com
📠Fax: 646-503-7058
✨ Take the Next Step in Your Mental Wellness Journey! ✨
At Mental Serenity, we provide compassionate, evidence-based, and integrative psychiatric care. Our mission is to support each client’s mental health journey through a personalized, collaborative, and whole-person approach. We offer a wide range of services to meet the diverse needs of individuals seeking clarity, healing, and sustainable wellness..
Our Core Services
- Comprehensive Psychiatric Care
We offer diagnostic evaluations, ongoing medication management, and ADHD-specific assessments and treatment. Our clinical process is structured, collaborative, and tailored to your unique needs.
- Psychotherapy (Talk Therapy)
Our therapy services incorporate Cognitive Behavioral Therapy (CBT), mindfulness-based approaches, and trauma-informed care. Sessions are designed to build emotional insight, foster resilience, and support long-term healing.
- Lifestyle Coaching & Personal Growth
We provide targeted support for managing stress and burnout, building healthier routines, and optimizing mental wellness through sleep, nutrition, and time management strategies.
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Specialty Services
- Ketamine Therapy We offer two options:
In-Person Ketamine Therapy at our West Hartford, CT office: 2-hour sessions including medical monitoring, preparation, and integration.
Private-Pay Ketamine Medication Support Package for clients working with their own KAP therapist (NY, CT, RI).
- ADHD Evaluations:
Comprehensive assessments and personalized follow-up care.
- Genetic Testing:
Optional pharmacogenetic testing to support medication selection.
- Referrals to Trusted Providers:
Access to KAP therapists, neuropsychological testing, and specialty services.
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Why Choose Mental Serenity?
Personalized Care
We build customized treatment plans to reflect your unique goals
Integrative Approach
We look beyond symptoms to address lifestyle, biology, and emotional health
Safe & Supportive Environment
A welcoming space where healing can unfold without judgment
Science-Backed & Compassionate
We combine clinical best practices with heart-centered care
New York, Connecticut, & Rhode Island
Telehealth Appointments (Video Visits)
Available to clients physically located in:
- New York
- Connecticut
- Rhode Island
Hours:
Monday – Friday 9:00 AM – 5:00 PM
Flexible evening and weekend appointments available upon request.
To comply with telehealth and licensing regulations, you must be physically located in an approved state at the time of your appointment.
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In-Person Appointments (By Appointment Only)
Currently available in:
- Connecticut – 776 Farmington Avenue, Suite 1500, West Hartford, CT 06119
Mondays, Tuesdays & On-Demand | 9:00 AM – 5:00 PM
- New York – 370 Lexington Avenue #514, New York, NY 10017
One Saturday per month | 9:00 AM – 5:00 PM
In-person visits are encouraged for clients prescribed controlled medications or those requiring more comprehensive assessments. All in-person services are by appointment only.
Whether you prefer the convenience of telehealth or the personalized connection of in-person care, we are committed to providing accessible, high-quality mental health services tailored to your needs.
Ready to Begin?
Schedule a free 10-minute consultation or book an appointment today
We encourage all new clients to schedule a complimentary consultation before booking an appointment. This allows us to determine if we are the right fit for your needs while offering you space to ask questions and learn about our services.
Available Consultation Types
- 10-Minute Introductory Consult – For medication management and psychiatric evaluation clients
- 20-Minute Mandatory Consultation – Required for all new clients exploring ketamine therapy
Why Schedule a Free Consultation?
- Learn about our approach to mental wellness
- Ask questions in a no-pressure, supportive space
- Ensure our services align with your goals
How It Works
- Choose a date and time that fits your schedule
- Speak with a provider in a brief, supportive call
- Determine your next steps toward wellness
Note: These consultations are not clinical evaluations or therapy sessions. They are brief, focused conversations designed to help determine if our services are a good fit for your needs.Consultation appointments are strictly time-limited to respect our team’s schedule and ensure we remain available to all clients. We encourage you to come prepared and use the time effectively by bringing specific questions or topics to discuss.
Book Your Appointment
You can schedule, cancel, or re-scheduled your appointment directly through our secure online patient portal:
👉 Book Now via Simple Practice
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Next Steps After Scheduling
Once your appointment is booked, we ask all new clients to complete the following steps to ensure your care begins smoothly and without delays:
1. Access Your Client Portal
Shortly after booking, you’ll receive an email from Simple Practice with instructions to access your client portal. Please log in, reset your password, and download the Simple Practice app for convenient, secure communication.
2. Complete Intake Forms
All required intake forms must be completed at least 48 hours before your scheduled appointment. This includes clinical questionnaires and consent forms. Incomplete forms without communication may result in cancellation of your appointment.
3. Upload Required Documents
Please upload the following documents directly to your Simple Practice portal:
- Government-issued photo ID (driver’s license or passport)
- Front and back of your insurance card (if using insurance)
- Minor consent form (if applicable)
- Medical release form (if coordinating care with a therapist or another provider)
- Relevant medical records (recent labs, EKG, or urine drug screen if requested)
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What to Expect from Your Appointment
- Initial Evaluation: Prescriptions may not be provided during the first visit. Your provider may need to review lab work or request additional testing before initiating medications.
- Follow-Ups: Appointments are typically weekly, biweekly, or monthly during the initial phases of treatment based on plan of care.
- Controlled Medications: These are only prescribed during scheduled visits and are limited to a 30-day supply.
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Telehealth Guidelines
All virtual appointments are conducted via Simple Practice or Doximity. You must be physically located in New York, Connecticut, or Rhode Island at the time of your session.
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Billing & Payment Policies
- Clients using insurance may be enrolled in Alma or Headway based on your insurance. You’ll receive instructions to activate your account and set up autopay, which is required prior to your first visit.
- Self-pay clients must submit full payment within 48 hours of booking to confirm their appointment.
- For billing questions, contact: billing@mentalserenitypsych.com
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Cancellations, Lateness & No-Shows
- We require at least 48 hours' notice for cancellations or rescheduling. Late cancellations or no-shows are subject to a $100 fee.
- If you are more than 5 minutes late, your appointment may be canceled and considered a no-show.
- Clients with 4 or more missed appointments within 6 months may be discharged from the practice.
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Communication
- Routine communication should be sent through the Simple Practice app.
- Urgent non-emergency messages may be sent via Doximity from “Sana Kalra NP.”
- For emergencies, please call 911 or go to your nearest emergency room. Notify our office afterward if needed.
If you have any questions about these steps or need help completing your forms, contact us at:
📧 office@mentalserenitypsych.com
📞 646-719-0345
We look forward to supporting you on your path to mental wellness.
Session 1: Comprehensive Psychiatric Evaluation (60 minutes) – $400/visit
A full psychiatric assessment to review medical history, symptoms, and overall mental health.
Session 2: Comprehensive ADHD Evaluation (60 minutes) – $400/visit
A focused ADHD assessment using structured screening tools to evaluate attention, impulsivity, and executive functioning.
Session 3: ADHD Follow-Up & Results Discussion (30 minutes) – $250/visit
Review of diagnostic findings and confirmation of ADHD diagnosis (if applicable).
Discussion of symptom patterns and their impact on daily life.
Session 4: ADHD Treatment Planning & Next Steps (30 minutes) – $250/visit
Development of a personalized ADHD treatment plan, including:
- Medication management (if appropriate)
- Behavioral strategies
- Lifestyle recommendations
Ongoing ADHD Follow-Up & Medication Management (30 minutes) – $250/visit
-Medication management & Refills
- Behavioral strategies
Regular check-ins to assess treatment effectiveness, adjust medications as needed, and provide continued support.
We offer transparent self-pay pricing for clients in New York, Connecticut, and Rhode Island. Below are current rates for psychiatric evaluations, medication management, psychotherapy, lifestyle coaching, and specialty services.
Initial Evaluations
- Diagnostic Evaluation with Medication Management – $375
Medication Management
- Follow-Up Medication Management Visit – $200
Psychotherapy Services
- Psychotherapy Only (50 minutes) – $250
- Medication Management with Psychotherapy (50 minutes) – $325
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Ketamine Therapy:
See rates under Ketamine Package/Section below.
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ADHD Evaluations:
See rates under Ketamine Package/Section below.
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Genetic Testing Services
- Genetic Testing Coordination Visit (30 min): $150 (Self Pay only)
- Results Review Visit (60 min): $250 (Self Pay only)
- Lab Fee (Billed Separately by ID Genetix or covered by insurance): $150–$330
Note: Lab cost may be covered by insurance. Contact ID Genetix at 1-866-977-9244 or visit www.idgenetix.com for details.
Integrative Psychiatry & Psychotherapy
Coming Soon.
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Spravato® Treatment in West Hartford, CT
Coming Soon.
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Ready to begin? Book your consultation today
Call: 646-719-0345 or Email: office@mentalserenitypsych.com
We offer a range of services to support your mental health and personal well-being. Whether you're looking for clinical therapy or structured coaching support, we’re here to help guide your next steps.
Psychotherapy (Talk therapy)
Yes, we offer evidence-based psychotherapy for individuals seeking professional mental health support. Services are tailored to your unique needs and may include:
- Cognitive Behavioral Therapy (CBT)
- Mindfulness-Based Therapy
- Stress and Anxiety Management
- Depression Support
- ADHD and Executive Function Coaching (for mental health clients)
- Trauma-Informed Therapy
Psychotherapy is provided by licensed mental health professionals and may be covered by insurance, depending on your plan and provider network.
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Lifestyle Coaching ( Lifestyle coaching is not therapy or psychiatric treatment)
Yes, we also offer goal-oriented lifestyle coaching—a structured, collaborative process designed to help individuals improve focus, reduce stress, and enhance personal growth.
- Improve time management and productivity
- Develop healthy habits and self-care routines
- Strengthen motivation, mindset, and goal-setting
- Manage stress and avoid burnout
- Navigate life transitions and personal development
Coaching is available on a self-pay basis and is not covered by insurance. Participating in coaching does not establish a provider-patient relationship or involve clinical diagnosis or medication management.
Not Sure Which Service is Right for You?
We offer a complimentary 10-minute consultation to help you clarify your needs and explore the service that fits best.
We’re here to support you—whether you’re looking to improve your mental health, navigate life changes, or build a more balanced and fulfilling future.
Accepted Insurance Plans
We are currently in-network with the following providers:
Connecticut:
Aetna, Cigna, Anthem Blue Cross Blue Shield, Husky (Medicaid), United Healthcare, Oscar Health, Oxford Health
Pending credentialing: Connecticare, & Magellan,
New York:
Aetna, Cigna, Anthem Blue Cross Blue Shield (Empire), United Healthcare, Oscar Health, Oxford Health
Pending Credentialing: 1199 SEIU
Rhode Island:
Aetna, Cigna, Point32Health, Blue Cross Blue Shield of Massachusetts (Telehealth only)
Pending Credentialing: BCBS RI
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Billing Process
- We bill Aetna, Cigna, United Health Care (Optum) & Husky (Medicaid CT)-directly through our practice.
- All other insurances listed above are billed and processed through Alma and Headway. Therefore, based on these insurance you must enroll and remain on autopay to ensure seamless scheduling and billing.
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Ketamine Insurance Billing
We currently accept Aetna, Cigna, and United Healthcare (Optum) to partially bill for in-person Ketamine Therapy sessions.
Specifically, the clinical portion of the visit (such as evaluation, medical monitoring, and brief follow-up) may be submitted to eligible insurance plans. The non-clinical portion, including extended monitoring and integration support, remains cash-pay only.
Platform Limitations
Clients whose insurance is processed through Alma or Headway cannot use their insurance for Ketamine services, as these platforms may not support Ketamine-related billing. In such cases, a private-pay model is required, and a signed financial waiver will be provided.
Husky (CT Medicaid) Policy (Ketamine only)
Due to state Medicaid regulations, clients with Husky (CT Medicaid) are not eligible for Ketamine services through our practice—even on a private-pay basis. Medicaid prohibits billing clients out-of-pocket for services that are potentially covered or fall within the scope of Medicaid-funded care.
Important Notes
- Hybrid (partially insurance-billed) models are only available for clients with Aetna, Cigna, or UHC.
- The second hour of in-person ketamine sessions (monitoring, music therapy, and integration) is not covered by insurance and is charged separately as a flat self-pay fee.
- All clients must complete a comprehensive psychiatric evaluation prior to beginning treatment.
- A signed agreement detailing your coverage and payment responsibilities will be reviewed with you before treatment begins.
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Need Help Understanding Your Coverage?
We’re happy to verify benefits or discuss out-of-pocket costs.
📧 Email: office@mentalserenitypsych.com
📞 Call: 646-719-0345
Lifestyle Coaching
- Individual Session (60 minutes): $175
- 4-Week Coaching Package (Weekly 50-minute sessions + email support): $600
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Professional Mentoring & Consultation
- Mentorship Session (60 minutes): $150
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PMHNP Clinical Preceptorship
- Fees vary based on school requirements and hourly needs. Please contact billing@mentalserenitypsych.com to inquire about availability and customized pricing.
Questions about these services or pricing? Please specify with the service title in subject line what you are inquiring about to recieve booking and payment information.
Call: 646-719-0345 or Email: office@mentalserenitypsych.com
We are committed to making high-quality mental health care accessible and affordable to all clients, regardless of financial circumstances.
Sliding Scale Fees – Financial Assistance Program
We offer a need-based sliding scale fee structure for individuals experiencing financial hardship.
How It Works:
- Eligibility is determined based on income, financial need, or individual circumstances.
- Applicants may be asked to provide income documentation or participate in a brief, confidential financial discussion.
- Sliding scale rates are periodically reviewed to ensure fairness and sustainability.
- All financial information is kept strictly confidential.
To Apply:
Email billing@mentalserenitypsych.com with the subject line “Financial Assistance for Service” or use our online contact form.
Special Discounts – 10% Off Eligible Services
We offer a 10% discount on out-of-pocket services for the following groups:
- Seniors (65+)
- Full-time students
- Educators and teachers
- First responders (EMTs, firefighters, police)
- Nurses and healthcare workers
- Ministers and clergy
- Yoga and wellness practitioners
- Therapists and psychiatric providers
- Active-duty military and veterans
Valid ID or verification is required. Please mention when scheduling.
Questions about sliding scale fees or discounts?
Email: billing@mentalserenitypsych.com
Call: 646-719-0345
We are dedicated to providing compassionate, accessible, and affordable mental health care for our community. Please don’t hesitate to reach out.
Credit Card on File Required
- All services require an active credit or debit card on file at the time of scheduling your first visit.
- Payments are processed prior to each appointment or according to an agreed-upon payment plan.
Accepted Payment Methods
- Credit & Debit Cards (MasterCard, Visa, Discover, American Express)
- Venmo
- Zelle
- PayPal
- Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) via IvyPay
Important Payment Policies
- Full payment is required within 48 hours of booking to confirm your appointment.
- For insurance clients, co-pays and deductibles must be paid prior to your session.
- Sliding scale or discount eligibility must be confirmed in advance of payment.
- All payments are final. No refunds are provided for sessions.
Questions About Payments?
Phone: 646-719-0345
Email: office@mentalserenitypsych.com
We appreciate your cooperation in maintaining a smooth and professional billing process so we can focus on delivering high-quality care.
We are committed to providing timely, high-quality care to every client. To ensure appointment availability and fairness to all clients and providers, we ask that you follow our cancellation and rescheduling policies below.
Standard Appointment Cancellation Policy
(Applies to psychotherapy, psychiatric evaluations, medication management, ADHD services, and mental health coaching)
- 48-hour advance notice is required to cancel or reschedule a standard appointment.
- Appointments canceled within 48 hours will incur a $100 cancellation fee, charged to the card on file.
- Clients arriving more than 10 minutes late will be required to reschedule and will be charged the $100 late cancellation fee.
- One cancellation fee waiver is offered per calendar year as a courtesy (not applicable to coaching services).
This policy applies to all new and existing clients, including initial consultations and follow-ups.
Ketamine Therapy Cancellation Policy
Ketamine therapy is offered in-office at our West Hartford, CT location under the supervision of a licensed provider. Sessions may also be coordinated in collaboration with your current therapist.
- 72-hour advance notice is required to cancel or reschedule ketamine therapy appointments.
- Cancellations made within 72 hours of the appointment time will incur a $150 cancellation fee.
- No-call/no-show appointments for ketamine therapy will be charged the full session fee of $450.00.
Why This Policy Matters
- Fair Access to Care – Late cancellations prevent other clients from receiving timely support.
- Respect for Reserved Appointment Times – Appointment slots are held specifically for your care and require advance preparation.
- Professional Commitment – We recognize that unforeseen circumstances can arise and provide one annual cancellation fee waiver to support flexibility.
Questions or Need to Reschedule?
Phone: 646-719-0345
Email: office@mentalserenitypsych.com
Online Booking: https://mentalserenity.clientsecure.me
We appreciate your cooperation and your commitment to maintaining consistent care.
At Mental Serenity Psychiatric Services PLLC, the safety and well-being of our clients is our top priority. Controlled substances are prescribed sparingly and only when clinically appropriate, in accordance with strict federal and state regulations.
We follow all legal guidelines, including reviewing each patient’s record in the Prescription Drug Monitoring Program (PDMP) prior to prescribing any controlled medications.
Do We Prescribe Controlled Medications?
Yes, but only under strict clinical guidelines and when deemed medically necessary.
- Controlled substances are not first-line treatments and are considered only after safer, evidence-based options have been explored.
- If prescribed, these medications require ongoing monitoring, regular follow-ups, and strict adherence to a treatment plan.
Benzodiazepine Policy
(Applies to medications such as Xanax, Ativan, Klonopin, Valium, etc.)
While short-term benzodiazepine use can be effective for acute anxiety or insomnia, research has shown that long-term use carries significant risks, including physical dependence, cognitive decline, and potential links to neurodegenerative conditions such as dementia. Due to these risks, national clinical guidelines recommend limiting benzodiazepine use to short durations, and when possible, transitioning patients to safer, long-term treatment options.
At Mental Serenity Psychiatric Services PLLC:
- We DO NOT prescribe benzodiazepines for long term use.
- In rare cases, short-term use may be considered to manage acute symptoms while initiating safer treatments such as SSRIs, SNRIs, or therapy.
- This short-term use is prescribed only at the provider’s discretion.
- Clients currently taking benzodiazepines who wish to establish care at Mental Serenity Psychiatric Services PLLC will be placed on an individualized tapering plan and required to sign a medication agreement outlining a safe discontinuation process. Our goal is to minimize withdrawal symptoms and support a stable transition to safer, long-term treatment alternatives. Benzodiazepines will not be continued as a long-term treatment option within our practice.
We understand that each individual has unique treatment preferences. However, because our practice does not support long-term benzodiazepine use as part of our treatment model, we may not be the most appropriate fit for individuals seeking ongoing benzodiazepine prescriptions.
Clinical Guidance Summary
This policy is based on current evidence and recommendations from the American Psychiatric Association (APA), the American Geriatrics Society (AGS), and research published in the BMJ and Addiction. These sources emphasize that benzodiazepines should be used short-term and with close monitoring, especially given their association with dependence and cognitive risks.
Other Controlled Substances:
Stimulants (e.g., Adderall, Ritalin, Vyvanse)
- Prescribed only after a comprehensive ADHD evaluation/records from previous provider.
- Requires ongoing monitoring and periodic reassessment to ensure effectiveness and safety
Sleep Medications (e.g., Ambien, Lunesta)
- Prescribed in limited quantities and durations
- Behavioral sleep strategies and non-controlled alternatives are always prioritized
Ketamine Therapy
- Offered only when clinically appropriate, after thorough assessment and informed consent.
- All clients receiving ketamine treatment must undergo regular follow-ups, mental health monitoring, and comply with a structured treatment plan.
- Ketamine is not prescribed as a take-home medication unless part of an approved protocol, and its use is carefully monitored for safety, efficacy, and misuse prevention
Prescribing Requirements:
For all controlled substances and regulated treatments, we require:
- Regular follow-up appointments
- Urine drug screening as clinically indicated
- Signed medication agreements to ensure compliance, safety, and shared responsibility in care
We appreciate your understanding and your partnership in maintaining safe and responsible medication management.
At Mental Serenity Psychiatric Services PLLC, we know that taking the first step in your mental health journey can feel uncertain. Whether you're looking for treatment, exploring options, or simply unsure where to begin—we’re here to help guide you.
Not Sure Where to Start? Begin With an Intake
If you’re unsure what kind of support you need—therapy, medication, evaluation, or something more specialized—we recommend starting with a psychiatric intake session. This initial visit allows us to:
- Understand your concerns, goals, and history
- Identify the type or level of care that fits you best
- Offer next steps—whether it’s working with us or connecting you with another trusted provider
Even if we don’t offer the exact service you need, our priority is helping you find the right fit.
When We Offer Referrals
We may recommend a referral if:
- You need a service outside our scope (e.g., weekly therapy or neuropsych testing)
- You would benefit from a different level of care
- You’re undergoing treatment (like ketamine therapy) that requires additional support
- You prefer or may benefit from a specific therapy modality or specialist we do not currently provide
Referral Options May Include:
- Therapists & Psychologists – For ongoing psychotherapy, trauma recovery, and specialty modalities
- Ketamine-Assisted Psychotherapy (KAP) – Integration therapy for clients receiving ketamine treatment.
- Neuropsychological Testing – For ADHD, autism, learning challenges, or cognitive assessments
- Specialty Providers – For complex cases or second opinions
- Higher Levels of Care – Including IOPs, residential programs, or substance use treatment
We maintain a vetted list of trusted professionals and programs that may allow you to match with someone who aligns with your needs.
How to Request a Referral
You can request a referral at any time. Simply:
- Schedule an intake session or discuss your needs during a visit
- We’ll help assess your options
- If needed, we’ll provide referral recommendations or help you get connected
Have Questions?
We're here to help. Call: 646-719-0345 or Email: office@mentalserenitypsych.com
Your mental wellness matters. Whether we walk with you through treatment or guide you to the right support, we’re committed to helping you take the next best step. 💙
Our Commitment to Care
Our Vision
Our vision is to create a world where every individual feels empowered to heal, grow, and thrive—mentally, emotionally, and spiritually.
We strive to meet clients where they are, regardless of race, color, culture, religion, gender identity, or background—providing a safe, supportive space where they feel seen, heard, and respected. Our goal is to guide each person with compassion as they navigate their unique mental health journey and work toward a more resilient, fulfilled life.
Our Mission
We provide compassionate, inclusive, and personalized psychiatric care through comprehensive evaluations, medication management, and psychotherapy.
We are dedicated to addressing mental health disparities—especially among minorities, single parents, BIPOC, and LGBTQ+ communities—by offering accessible, culturally responsive care tailored to each individual’s needs.
We honor each client’s story and are committed to meeting them where they are—emotionally, culturally, and spiritually—offering a safe space to be heard and supported as they choose how to move forward in their mental health journey.
Using an integrative approach, we combine traditional psychiatry with emerging, evidence-based treatments such as ketamine therapy, pharmacogenetic testing, and holistic interventions. We continually evolve to bring the most effective, research-informed care to empower each individual’s path to emotional wellness.
Core Values
- Compassion
We lead with kindness and empathy, always striving to understand and support without judgment.
- Integrity
We maintain honesty, transparency, and professionalism in all interactions—building trust that lasts.
- Inclusivity
We celebrate and honor diverse identities, cultures, and life experiences—making space for all voices.
- Empowerment
We believe in guiding, not directing—helping clients make informed choices about their mental health.
- Personalization
No two journeys are the same. We tailor every plan to fit the unique needs, goals, and preferences of each client.
- Innovation
We embrace modern, evidence-based therapies and continually seek new ways to enhance care and outcomes.
- Accessibility
We are committed to reducing barriers to care through flexible payment options, cultural sensitivity, and a client-first approach.
Discover a New Path to Mental Wellness with Mental Serenity Psychiatric Services Psychiatry.
Thank you for trusting in Mental Serenity Psychiatric Services.
Mental Serenity Psychiatric Services, PLLC
776 Farmington Ave Ste 1500 West Hartford, CT 06119 | 370 Lexington Avenue Ste 514 New York, NY 10017
Phone: (646) 719-0345 | Fax: (646) 503-7058
Copyright © 2024 Mental Serenity Psychiatric Services - All Rights Reserved. Questions, concerns, or complaints? Email: admin@mentalserenitypsych.com