🌿 Frequently Asked Questions (FAQs) 🌿
Need More Information? We're Here to Help!
If you have any questions that aren't answered here, please reach out to us—we’re happy to assist you!
📞 Call us at: (646) 719-0345 ☎️
📩 Email us at: Office@mentalserenitypsych.com 💌
✨ Take the Next Step in Your Mental Wellness Journey! ✨
🌿 Our Services 🌿
🧠 Comprehensive Psychiatric Care
✔ Psychiatric Evaluations – Thorough assessments to understand your mental health needs.
✔ Medication Management – Safe, evidence-based prescribing to support your well-being.
✔ ADHD Evaluations & Treatment – Helping individuals enhance focus, organization, and executive function.
🌸 Psychotherapy (Talk Therapy)
✔ Cognitive Behavioral Therapy (CBT) – Transform negative thought patterns & behaviors.
✔ Mindfulness & Stress Reduction – Techniques to manage anxiety & emotional distress.
✔ Trauma-Informed Therapy – Supporting healing from past experiences.
🌞 Lifestyle Coaching & Personal Growth
✔ Stress & Burnout Management – Overcome overwhelm and reclaim balance.
✔ Productivity & Time Management – Build better habits and structure your life.
✔ Healthy Living & Wellness Coaching – Support for sleep, nutrition, and self-care.
🌱 Specialty Services
✔Ketamine Medication Therapy NY,CT, and RI – A structured, medication-only approach for treatment-resistant conditions, in collaboration with your therapist.
✔ Referrals to Trusted Providers – Access to KAP therapists, psychologists for neuropsych evaluations, and specialty care for holistic support.
🌿 Why Choose Mental Serenity Psychiatric Services? 🌿
🌸 Personalized Care – We create customized treatment plans based on your unique goals.
🌿 Holistic & Integrative Approach – We believe in treating the whole person, not just symptoms.
💙 Safe & Supportive Environment – A judgment-free space to promote healing and self-discovery.
📚 Science-Backed & Compassionate Care – Evidence-based treatments delivered with warmth & understanding.
🌼 Ready to Begin Your Journey? 🌼
📞 Call us at: 646-719-0345 ☎️
📩 Email us at: Office@mentalserenitypsych.com 💌
🌐 Schedule an Appointment 📅
🌿 Mental wellness is a journey. Let us support you every step of the way. 🌸💙
We offer Telehealth services to clients located in:
✔ New York
✔ Connecticut
✔ Rhode Island
We offer in-person services at our locations in:
✔ New York
✔ Connecticut
To comply with Telehealth and state regulations, clients must be physically located in one of these states at the time of their appointment.
Whether you prefer the convenience of Telehealth or the personalized connection of in-person sessions, our goal is to provide accessible, high-quality mental health care tailored to your needs.
📅 Schedule a free 10-minute consultation or book an appointment today to start your journey toward wellness.
Telehealth Appointments (Video Visits)
🕒 Monday – Friday: 9:00 AM – 5:00 PM
📌 Flexible after-hours and weekend appointments available upon request.
We strive to accommodate your scheduling needs for accessible mental health care.
In-Person Appointments (By Appointment Only)
📍 Connecticut – 3380 Main Street 2S, Stratford, CT 06614
🕒 One Friday per month: 9:00 AM – 5:00 PM
📍 New York – 370 Lexington Avenue #514, New York, NY 10017
🕒 One Saturday per month: 9:00 AM – 5:00 PM
🔹 In-person appointments are encouraged for clients prescribed controlled medications or those requiring more comprehensive care. Therefore, a visit to either one of the locations above may be required in these cases.
Currently, All visits are by appointment only. To schedule an appointment or for more information, please contact us at 646-719-0345.
We encourage all new clients to schedule a complimentary 10-minute consultation before booking an appointment. This allows us to determine if we are the right fit for your mental health needs while giving you the opportunity to explore how our compassionate team can support your journey. 🌿✨
🌼 Why Schedule a Free Consultation? 🌼
🌸 Discover how we can help – Learn about our approach to mental wellness.
🌿 Ask questions & gain clarity – Get answers in a no-pressure, supportive space.
🌺 Feel empowered – Take the first step toward self-care and emotional balance.
🌞 Find your best fit – Ensure our services align with your unique needs & goals.
🌷 How It Works 🌷
💖 Choose a date & time that fits your schedule
🌿 Speak with a provider for a brief, supportive conversation
🌸 Decide your next steps toward mental well-being
📌 This consultation is NOT a clinical evaluation or therapy session, but a way to explore how we can help. 🌼
📞 Call us at: 646-719-0345 ☎️
📩 Email us at: Office@mentalserenitypsych.com 💌
🌐 Book Your Free 10-Minute Consultation Now 📅
🌿🌸 We look forward to supporting you on your path to healing and growth! 🌸🌿
✅ Appointment Confirmation
Once your appointment is scheduled, you will receive an email confirmation with further instructions via Simple Practice patient portal.
✅ Client Portal & Intake Forms
You will receive an email inviting you to our client portal, where you must complete the required intake forms at least 48 hours before your appointment. Please note: We cannot proceed with your appointment if intake forms are incomplete. If forms remain incomplete without communication, your appointment will be automatically canceled.
✅ Payment Policy (Self-Pay Clients & Co-Pays)
- Full payment is required within 48 hours of booking to retain your appointment.
- If payment is not received at least 48 hours before your scheduled appointment, it will be automatically canceled.
We are committed to ensuring a smooth start to your mental health care journey with us. If you have any questions or need assistance with the intake process, please reach out to us at any time.
Psychotherapy Sessions: Accepted
We are in-network with the following insurance providers:
✔ Connecticut: Aetna, Cigna, Anthem Blue Cross Blue Shield, Husky (Medicaid), United Healthcare, Oscar Health, Oxford Health
✔ New York: Aetna, Cigna, Anthem Blue Cross Blue Shield (formerly Empire), United Healthcare, Oscar Health, Oxford Health
✔ Rhode Island: Aetna, Cigna, Point32Health, Blue Cross Blue Shield of Massachusetts (Telehealth only)
🔹 Billing Process:
- All insurances (except Husky and Optum) are billed via Alma and Headway.
- Clients will be required to sign up with Alma and Headway and ensure they are always enrolled in autopay to maintain seamless coverage and appointment scheduling.
- Husky (Medicaid) and Optum are billed directly by our office.
📌 Check your coverage benefits: [Click HERE]
📌 Out-of-Network (OON) Insurance & Reimbursement
If your insurance is not listed above, we are an Out-of-Network (OON) provider. We can provide a Superbill that you can submit to your insurance for potential reimbursement.
Common procedure codes used for reimbursement:
- Psychiatric Evaluation: 90792, or 99204, 99205 with 90833 or 90836
- Follow-Up Appointments: 99214 or 99215 with 90833, or 90836.
- Psychotherapy Sessions: 90835 90837
How to Check Your Out-of-Network Coverage:
📞 Call the number on the back of your insurance card and ask the following:
1️⃣ "Do I have out-of-network benefits?"
2️⃣ "What is the reimbursement rate for outpatient psychiatry (90792) and psychotherapy (90791)?"
💡 Many times, reimbursement rates are higher than our charges, helping cover part of the cost of your high-quality care.
💬 Questions or Concerns?
For any questions regarding insurance, coverage, or payment options, please email us at Office@mentalserenitypsych.com We're happy to assist you in navigating the insurance process.
We provide transparent self-pay rates for clients in New York, Connecticut, and Rhode Island. Below are the current rates for psychiatric evaluations, psychotherapy, medication management, and specialty services.
📌 Initial Evaluations
✔ Diagnostic Evaluation and Medication management– $375
📌 Medication Management
✔ Medication Management Follow-up– $200
📌 Psychotherapy Services
✔ Follow-Up Psychotherapy only (50 minutes) – $250
✔ Medication Management with Psychotherapy (50 mins) – $325
📌 LifeStyle Coaching
🔹 1:1 Lifestyle Coaching Sessions (50 minutes) – $250.00 per session
🔹 4-Week Coaching Program (Weekly 50-minute sessions + Email Support) – $900
📌 Ketamine Medication Therapy Individual appointments only
✔Initial Intake (50 Minutes visit): $450.00/Visit ($100.00 for each additional hour billed in 15 minute increments).
✔Follow- up visits (30 Minutes visit): $250.00/visit ($100.00 for each additional hour billed in 15 minute increments).
📌 ADHD Assessment & Follow-Ups- See Below
📌 Specialty Services – Ketamine Medication Therapy Package -See Below.
💬 Have questions about services or pricing? Contact us at 646-719-0345 or Office@mentalserenitypsych.com for assistance.
📅 Ready to begin? [Book your consultation today!]
Our Ketamine Medication Therapy Package is a structured medication-only program designed to support the prescribing component of your Ketamine-Assisted Psychotherapy (KAP) in collaboration with your chosen KAP therapist. This treatment is intended to enhance your mental health journey by ensuring safe and effective ketamine prescribing, while your therapist provides the therapeutic integration (Not included in our services).
📌 Ketamine Medication Therapy Package Includes:
✔ 4 appointments with our psychiatric ketamine prescriber (Ketamine Psychotherapy component NOT included).
✔ Medication prescribed and sent to your preferred pharmacy.
✔ 2 provider consultations with your Ketamine-Assisted Psychotherapy (KAP) therapist:
- 1 mandatory 15-minute consultation
- 1 optional 15-minute consultation (if the therapist chooses to participate)
📌 Important Notes:
- Therapists charge separately for their consultation and treatment time.
- Pharmacy costs for Ketamine dispensing and compounding are separate and may not be covered by insurance.
- Additional medical clearances (e.g., cardiology, neurology, endocrinology) may be required based on your health history. These may be covered by your insurance.
📌 Deposit & Payment Policy for Ketamine Therapy
✔ A $1,000 deposit is required to schedule the first appointment (Ketamine appointments only).
✔ The remaining $500 balance is due before the second appointment, when medication is prescribed and sent to the pharmacy.
📌 Cancellation & Appointment Compliance Policy
✔ Patients must complete the remaining two appointments within three months after their last integration session with their KAP therapist.
✔ Failure to complete medication appointments within 3 months after the last KAP session will result in forfeiture of the remaining two sessions.
✔ If patients do not utilize the option of two additional follow-ups after the first two appointments, no refund is due, and the service is considered paid in full after the second session when medication is dispensed.
✔ No-call/no-show fee: $150.00
✔ Cancellations require at least 72 business hours' notice to avoid a $150.00 cancellation fee.
📌 Deposit Refund Policy for Ineligible Clients:
If a client is deemed ineligible for Ketamine treatment due to medical, psychiatric, or substance use concerns:
✔ $450.00 will be deducted from the deposit and applied to the cost of the initial evaluation session.
✔ $550.00 will be refunded to the original payment method.
✔ Refunds to an alternate payment method may take up to 30 days for verification and processing.
💬 Have questions about Ketamine Therapy? Contact us at 646-719-0345 or Office@mentalserenitypsych.com for assistance.
📅 Interested in Ketamine Therapy? [Book your consultation today!]
✔ Session 1: Comprehensive Psychiatric Evaluation (50 minutes) – $400
A full psychiatric assessment to review medical history, symptoms, and overall mental health.
✔ Session 2: Comprehensive ADHD Evaluation (50 minutes) – $400
A focused ADHD assessment using structured screening tools to evaluate attention, impulsivity, and executive functioning.
✔ Session 3: ADHD Follow-Up & Results Discussion (30 minutes) – $250
Review of diagnostic findings and confirmation of ADHD diagnosis (if applicable).
Discussion of symptom patterns and their impact on daily life.
✔ Session 4: ADHD Treatment Planning & Next Steps (30 minutes) – $250
Development of a personalized ADHD treatment plan, including:
- Medication management (if appropriate)
- Behavioral strategies
- Lifestyle recommendations
✔ Ongoing ADHD Follow-Up & Medication Management (20 minutes) – $200.00/visit.
Regular check-ins to assess treatment effectiveness, adjust medications as needed, and provide continued support.
We are committed to making mental health care accessible and affordable for those in need.
📌 Sliding Scale Fees – Financial Assistance Program
To ensure access to quality mental health care, we offer a generous sliding scale fee structure on a case-by-case basis for individuals experiencing financial hardship.
We believe that mental health is a fundamental necessity to navigate life’s challenges, and financial limitations should not be a barrier to receiving care.
📌 How to Apply for Sliding Scale Fees:
✔ Eligibility is determined based on income, financial circumstances, or ability to pay.
✔ Applicants may be required to submit income documentation or participate in a confidential discussion regarding financial need.
✔ Sliding scale fees are regularly reviewed and adjusted to ensure fairness, accessibility, and sustainability for all clients.
✔ All financial discussions and documentation are strictly confidential.
📩 To apply for financial assistance, please contact us and indicate "Financial assistance for service" as heading at:
📧 Office@mentalserenitypsych.com
🌐 Or use our online contact form to inquire.
📌 Special Discounts – 10% Off Eligible Services
We proudly offer a 10% discount on cash-based services for the following individuals:
✔ Seniors (65+)
✔ Full-time students
✔ Teachers & Educators
✔ First Responders (EMTs, Firefighters, Police Officers)
✔ Nurses & Healthcare Workers
✔ Ministers & Clergy Members
✔ Yoga Teachers & Holistic Wellness Practitioners
✔ Therapists and Psychiatric providers
✔ Active-Duty Military & Veterans
📌 Valid verification is required (e.g., ID, student/Veteran verification). Please mention your eligibility when scheduling your appointment.
💬 Questions about sliding scale fees or discounts?
📞 Call us at: 646-719-0345
📩 Email us at: Office@mentalserenitypsych.com
🌐 Contact us online here
We are dedicated to providing compassionate, accessible, and affordable mental health care for our community. Please don’t hesitate to reach out.
📌 Payment Policy – Credit Card on File Required
✔ All services require an active credit or debit card on file at the time of scheduling your first visit.
✔ Payments are processed before each appointment or as per the agreed payment plan.
📌 Payment Methods Accepted
✔ Credit & Debit Cards – MasterCard, Visa, Discover, American Express
✔ Venmo
✔ Zelle
✔ PayPal
✔ Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) via IvyPay
📌 Important Payment Policies:
- Full payment is required within 48 hours of booking to confirm your appointment.
- For insurance clients, co-pays and deductibles must be paid prior to your session.
- Sliding scale and discount eligibility must be confirmed before payment.
- All payments are final—no refunds are provided for completed sessions.
💬 Have Questions About Payments?
📞 Call us at: 646-719-0345
📩 Email us at: Office@mentalserenitypsych.com
We appreciate your cooperation in ensuring smooth access to your mental health care services. 💙
At Mental Serenity Psychiatric Services, we are committed to providing timely access to care for all clients. To ensure fairness and appointment availability, we have a 48-hour cancellation policy for standard services and a 72-hour cancellation policy for ketamine services.
📌 Standard Appointment Cancellation Policy (Psychotherapy, Medication Management, Coaching, ADHD Services)
✔ 48-hour advance notice is required to cancel or reschedule an appointment.
✔ If you cancel within 48 hours of your scheduled time, a $100 cancellation fee will be charged to the card on file.
✔ Late arrivals exceeding 10 minutes will require rescheduling and will incur a $100 late cancellation fee.
✔ One free cancellation fee waiver is provided per year. (Does not apply to Coaching services).
📌 This policy applies to new and existing clients, including initial consultations and follow-ups.
📌 Ketamine Therapy Cancellation Policy
✔ 72-hour advance notice is required to cancel or reschedule ketamine therapy appointments.
✔ If you cancel within 72 hours of your scheduled time, a $150 cancellation fee will be charged to the card on file.
✔ No-call/no-show appointments for ketamine services will be charged the full session fee of $450.00.
📌 Why We Enforce a Cancellation Policy
🔹 Fair Access to Care – Late cancellations prevent other clients from receiving timely care.
🔹 Respect for Reserved Appointment Times – We dedicate time specifically for your care.
🔹 Professional Commitment – We understand life happens, so we offer one free fee waiver per year as a courtesy.
💬 Questions or Need to Reschedule?
📞 Call us at: 646-719-0345
📩 Email us at: Office@mentalserenitypsych.com
🌐 Manage Your Appointments Online
We appreciate your cooperation and commitment to maintaining consistent care. 💙
✅ Psychotherapy (Talk Therapy) – YES, we offer evidence-based psychotherapy for individuals seeking professional mental health support. Our psychotherapy services include:
- Cognitive Behavioral Therapy (CBT)
- Mindfulness-Based Therapy
- Stress & Anxiety Management
- Depression Support
- ADHD & Executive Function Coaching (for mental health clients)
- Trauma-Informed Therapy
📌 Psychotherapy services are provided by licensed professionals and may be covered by insurance.
✅ Lifestyle Coaching – YES, we offer goal-oriented coaching for individuals looking to enhance their mindset, productivity, stress management, and personal growth.
🔹 Lifestyle coaching is NOT therapy or medical/psychiatric treatment but rather a structured program to help individuals:
✔ Improve time management & productivity
✔ Develop healthy habits & self-care routines
✔ Enhance mindset, motivation & goal-setting
✔ Manage stress & avoid burnout
✔ Navigate life transitions & personal development
📌 Coaching services are self-pay and are NOT covered by insurance. Coaching does NOT establish a provider-patient relationship.
💬 Still unsure which service is right for you?
📅 Book a FREE 10-minute consultation to discuss your needs and find the best fit for you!
📞 Call us: 646-719-0345
📩 Email: Office@mentalserenitypsych.com
At Mental Serenity Psychiatric Services, the safety and well-being of our clients is our top priority. Controlled medications are prescribed sparingly and only when clinically appropriate. These medications are highly regulated by the Drug Enforcement Agency (DEA) and require strict monitoring.
📌 We follow all state and federal regulations, including reviewing the Prescription Drug Monitoring Program (PDMP) before prescribing controlled substances.
💊 Do We Prescribe Controlled Medications?
✔ Yes, but only under strict guidelines and when medically necessary.
✔ Controlled medications are not the first-line treatment and are only considered when other safer, evidence-based options have been explored.
✔ If prescribed, ongoing monitoring, regular follow-ups, and strict compliance with treatment plans are required.
📌 Benzodiazepine Policy (Xanax, Ativan, Klonopin, Valium, etc.)
Extensive research shows that long-term benzodiazepine use can lead to dependency, cognitive impairment, rebound anxiety, insomnia, and an increased risk of early-onset Alzheimer’s and dementia.
✔ We DO NOT prescribe Benzodiazepines. .
✔ They are only used temporarily while a safer, long-term treatment is being established (such as SSRIs, SNRIs, or therapy) and we reserve this use to our current clients at our discretion.
✔ All patients currently on benzodiazepines will be placed on a gradual tapering plan to ensure safety and minimize withdrawal risks upon evaluation.
✔ We do NOT provide long-term benzodiazepine prescriptions. If long-term benzodiazepine use is your preferred treatment approach, you may need to seek care with another provider.
📌 Additional Controlled Substances Policies
✔ Stimulants (e.g., Adderall, Ritalin, Vyvanse) – Only prescribed after a comprehensive ADHD evaluation and ongoing monitoring.
✔ Sleep Medications (e.g., Ambien, Lunesta) – Limited prescriptions with a focus on behavioral sleep therapy and alternative treatments.
📌 We follow strict prescribing guidelines and require:
✅ Regular follow-up appointments
✅ Urine drug screening as needed
✅ Medication agreements for compliance
💬 Questions About Our Controlled Medication Policy?
📞 Call us at: 646-719-0345
📩 Email us at: Office@mentalserenitypsych.com
We appreciate your understanding and commitment to safe and responsible medication management. 💙
At Mental Serenity Psychiatric Services, we prioritize comprehensive, individualized care and recognize the importance of specialized expertise for optimal outcomes. When needed, we provide referrals to trusted professionals who specialize in specific areas of mental health or offer services that better align with your needs.
📌 When & Why We Provide Referrals
✔ If a specialized service is outside our scope, we will connect you with a qualified provider.
✔ We collaborate with specialists to ensure continuity of care.
✔ Our goal is to ensure you receive effective, high-quality, and tailored treatment.
📌 Types of Referrals We Offer
🔹 Therapists & Psychologists – For psychotherapy, trauma treatment, and specialized therapy modalities.
🔹 Ketamine-Assisted Psychotherapy (KAP) Therapists – For clients undergoing ketamine treatment who need integration support.
🔹 Neuropsychological Evaluations – Referral to licensed psychologists for ADHD, autism, learning disabilities, cognitive assessments, and more.
🔹 Specialty Mental Health Providers – For conditions requiring advanced diagnostic evaluation or alternative treatment approaches.
🔹 Treatment Facilities & Programs – For higher levels of care, including intensive outpatient programs (IOPs), residential treatment, and substance use recovery programs.
📌 We maintain a vetted list of trusted professionals and resources to ensure you receive quality care.
📌 How to Request a Referral
✔ Discuss your needs with your provider during your session.
✔ We will assess your situation and recommend an individual or a list of providers or facility.
💬 Need a referral or have questions?
📞 Call us at: 646-719-0345
📩 Email us at: Office@mentalserenitypsych.com
Your well-being and positive outcomes are our top priorities throughout your treatment journey. We are dedicated to helping you find the best resources and specialists for your needs. 💙
Our Commitment to Care: Vision, Mission & Core Values
Vision
At Mental Serenity Psychiatric Services, we provide compassionate, unhurried care where mental health services are often limited. Serving New York, Connecticut, and Rhode Island, we offer streamlined access to therapy, medication management, and holistic wellness. Free from traditional time constraints and insurance-driven care, we prioritize personalized treatment that puts your well-being first, fostering a community where individuals can thrive emotionally and mentally.
Mission
At Mental Serenity Psychiatric Services, our mission is to provide psychiatric evaluations, medication management, and psychotherapy while fostering meaningful connections with our clients. We are committed to addressing mental health disparities affecting minorities, single parents, BIPOC, and LGBTQ communities, ensuring that accessible and inclusive care is available to all. Through compassionate support and personalized treatment, we strive to make a lasting impact on the well-being of our clients. Our integrative psychiatric approach empowers individuals to build emotional resilience, mental wellness, and a healthier future.
Core Values
We understand the profound impact that stigma and disparities have on mental health and overall well-being. Having lived through similar experiences, we empathize with the challenges faced by marginalized communities. As psychiatric nurse practitioners, our role extends beyond prescribing medications—it is about truly understanding each individual, honoring their past, respecting their present, and guiding them toward their future goals.
We are committed to providing culturally sensitive care, actively learning about each person’s background, beliefs, and values to ensure our approach is respectful, inclusive, and effective. Our mission is to create a safe, supportive space where every client feels heard, understood, and empowered on their journey to mental wellness.
Discover a New Path to Mental Wellness with Mental Serenity Psychiatric Services Psychiatry.
Thank you for trusting in Mental Serenity Psychiatric Services.
Mental Serenity Psychiatric Services, PLLC
| Primary: 776 Farmington Avenue, Suite 1500, West Hartford, CT 06119 | 370 Lexington Avenue #514 New York, NY 10017 |
Phone: (646) 719-0345 | Fax: (646) 503-7058
Copyright © 2024 Mental Serenity Psychiatric Services - All Rights Reserved. Questions, concerns, or complaints? Email: admin@mentalserenitypsych.com